Customer Charter

Our Vision

To be an organisation of excellence committed to improving the quality of life of all the people of Test Valley.

It is our aim to ensure each person who contacts the Council is treated as an individual and has a positive experience. Understanding customer needs is at the centre of how we develop the way we conduct our business with, and on behalf of, the citizens of the Borough.

The Customer Charter sets out:

  • our commitment to you as a customer
  • access to services
  • what we expect from you

A full copy of the Customer Charter can be downloaded by clicking on the appropriate document in the attachments section below.


We welcome any comments or suggestions that you may have.  Please click on the related form below to give us your feedback.

Alternatively you can contact us by e-mail: or to raise an issue or complaint: