Claiming Housing Benefit and Council Tax Support

How do I apply for help with my rent or council tax?

New claims for Income Support, Jobseeker's Allowance or Employment Support Allowance
Please tell the Job Centre you wish to apply for Housing Benefit, your claim details will then be forwarded to the Council. We may need to contact you on receipt of the information you provide to the Job Centre for further details such as proof of your liability to pay rent. You will only need to apply to us for Council Tax Support - you can make your claim electronically (please refer to the section below ‘To make an on-line claim’)

New claims for Universal Credit
If you are applying for Universal Credit you will not receive Housing Benefit as well unless you live in supported accommodation, your rent will be included in your Universal Credit payment. You will only need to apply to us for Council Tax Support - you can make your claim electronically (please refer to the section below ‘To make an on-line claim’)

New Claims for Pension Credit
Please tell the Pension Service you wish to apply for Housing Benefit, your claim details will then be forwarded to the Council. We may need to contact you on receipt of the information you provide to the Pension Service for further details such as proof of your liability to pay rent. You will only need to apply to us for Council Tax Support - you can make your claim electronically (please refer to the section below ‘To make an on-line claim’)

Changing your Address
If you are currently receiving Housing Benefit or Council Tax Support and are changing your address you still need to inform us. Please complete a Change of Address form (this form can be found at the bottom of this page)

If you are already receiving Housing Benefit and/or Council Tax Support and you make a claim for another State benefit please e-mail us on benefits@testvalley.gov.uk or telephone 01264 368000.

Making a New Claim for Housing Benefit and Council Tax Support
Please complete the benefit calculator first to find out if you are entitled, you can then complete the claim form (you will not need to enter your details again). Once you have your estimate, the quickest and easiest way to make a new claim is via our on-line claim form.

Information required to make a claim

Please ensure you have the following information to hand:

• National Insurance number for you and your partner
• Your rent details including amount of rent, your landlord and any charges included in your rent, eg water or electricity. This information should be on your tenancy agreement
• Your household income, savings, investments and expenses, eg childcare costs, private pension contributions
• The full names and date of birth for all household members
• You will need to know your annual council tax liability if you are also claiming for Council Tax Support

To make an on-line claim
Once you start you will be guided through a series of questions. Please have the 'information required to make a claim' listed in the above paragraph to hand. You can save your claim and continue with it at a later date if you are unable to complete it in one go. You must complete all the questions, you can check this as you work on each page by clicking the ‘Show Errors’ button (at the top of the page). This will show you if you have missed any questions.

You will be given a unique reference number and asked for a password which you must remember. You will not be able to access your claim if you do not have your unique reference number and password. If you forget or lose them you will have to start a new claim from the beginning.

You will be given an online calculation of benefit. This is an estimated calculation based on the information you have provided.

Simply complete and submit the on-line form and provide evidence as requested. Please allow 14 days before contacting us regarding the progress of your claim.

Unable to Claim On-line

If you are unable to complete the on-line claim form please telephone us on 01264 368000. We will be able to give you an estimate of benefit entitlement based on the income and capital details that you provide.

If it appears that you may qualify for benefit, you can ask for a Visiting Officer to come to your home to help you complete the application form and collect the information we require. This helps us to process your claim much quicker.

Or

You can drop in to see us at the Council offices to make a claim. Our offices at Beech Hurst, Weyhill Road, Andover, are open Monday to Thursday 8.30 to 5.00 and Friday 8.30 to 4.30. No appointment is necessary.

Or

You can make an appointment at our Romsey Customer Services Office at the Former Magistrates' Court, Church Street please call 01264 368000 to make an appointment.

We anticipate that we will need approximately 30 minutes of your time, so contact us today to see what you can claim. Remember to give us your name, address and contact phone number.

Housing Benefit and Council Tax Support are means tested benefits so evidence may be required regarding your identity, income and capital. We will advise you about this when you contact us.

Revenues Services
Tel: 01264 368000
Email: benefits@testvalley.gov.uk