How to claim benefit

Unable to claim online

If you are unable to complete the online claim form please telephone us on 01264 368000. We will be able to give you an estimate of benefit entitlement based on the income and capital details that you provide.

If it appears that you may qualify for benefit, you can ask for a Visiting Officer to come to your home to help you complete the application form and collect the information we require. This helps us to process your claim much quicker. 

Housing Benefit and Council Tax Support are means-tested benefits so evidence may be required regarding your identity, income and capital. We will advise you about this when you contact us.