Frequently asked questions - Picket Twenty


  • How do I get in contact with Persimmons homes?

    Construction Clinics are held at Picket Twenty with representatives from the Persimmon Sales and Construction Teams in attendance. The meetings are scheduled to take place on Mondays each week. Residents wishing to attend can do so, but by prior appointment only.


    Day: Mondays (except Bank Holidays)

    Time: 5pm – 6pm (by prior appointment only, so time slots can be arranged)

    Venue: Persimmon Homes Sales Office, Local Centre Car Park, Picket Twenty Way


    Persimmon Homes Customers are reminded that enquiries should be

    made to the Customer Care Department regarding matters arising within 2 years of the Completion of their purchase. coast/contact-customer-care

  • When will Picket Twenty Lane (South) be repaired?

    Persimmon Homes and Hampshire County Council are working together towards the completion of all necessary drainage repairs and improvement works required on Picket Twenty (lane) south. Persimmon Homes will provide residents of homes in these areas with more details via letters informing them of the work with prior warning of when it will take place. Copies of these letters will also be displayed nearby and on the Community Associations’ community noticeboard beside Quicksilver Way Play Park and at the community centre. It will also be shared with Pilgrims’ Cross School, Egg Nursery and posted on appropriate Picket Twenty social media sites.

  • What is happening with Levy Road ?

    Levy Road will be subject to some road layout adjustments, which will be followed by the resurfacing of the road. Persimmon Homes will provide residents of homes in these areas with more details via letters informing them of the work with prior warning of when it will take place.

  • How long will it be until all the houses are built?

    The Council does not know when development of all the 1,200 houses will be completed as this will depend on housing market conditions. The Developers at Picket Twenty and the Council currently anticipate that the development will be built at a rate of approximately 180 houses per year, which would see building continue until at least 2018. Once the development is completed, aspects of the land such as roads and street lighting will be handed over by the developer and adopted and maintained by Hampshire County Council, while Test Valley Borough Council will continue to adopt and be responsible for areas such as the Public Open Spaces.


    Occupation figures provided by the developer as at November 2017show that there are now a total of 1031, of the 1200 permitted homes occupied at Picket Twenty.

    This figure includes homes which are provided by Housing Associations

    and the Ministry of Defence as well as privately owned homes.

  • When will the roads be adopted by Hampshire County Council?

    This normally happens with an agreement voluntarily entered into by the developer and the Highway Authority (Hampshire County Council) under the terms of Section 38 of the Highways Act 1980. The main stages are as follows:

    The developer designs the work and the Highway Authority approves the design.

    At this stage the areas to be adopted are agreed.

    The developer constructs and supervises the work, while the Highway Authorityinspects the works.

    Once the works are considered satisfactory they will be subject to a maintenance period, normally 12 months. At the end of this period and subject to further inspection they can be adopted

    Finally, there is no requirement for the developer to enter such agreements as they may wish the roads to remain private and take on the maintenance liability themselves or set up a management company to do so. Equally, the Highway Authority may decline to enter into an agreement if the required standards are not met  Persimmons homes are in discussions  with Hampshire County Council regarding the adoptions at Picket Twenty. The adoptions of roads will be made in phases, commencing with the roads in parts of Picket Twenty constructed first. Final drawings to illustrate these plans are being prepared for inclusion in the formal adoption agreement and drafts have been submitted to Hampshire County Council for review. Once details are agreed, a copy of the final layout drawings will be shared by Persimmon Homes with Test Valley Borough Council, who will make it available on the Picket Twenty pages of the Test Valley Borough Council website. Details of remedial works are to be provided by Hampshire County Council so that these can be completed by Persimmon Homes prior to the roads being offered for adoption. A maintenance period will commence and once complete, formal adoption will follow. No timescales are available, but Persimmon Homes are looking to complete the remedial works by the end of 2017 – early 2018.

  • Why isn’t there more off-road parking, reducing the need for people to park on the road side?

    The amount of off-street parking provided meets the current maximum car parking standard for residential development. We understand that it is sometimes more convenient to park a car on the road than in the space(s) provided for each property but request that all residents use their allotted car parking spaces/garages to park their car in.

    Cars parked on roads and pavements make it difficult for pedestrians to walk safely and can be dangerous, especially for children. Buses and emergency vehicles such as fire engines could also find it difficult to access some roads/houses, where residents have parked inconsiderately.

  • What are the rules for parking at Picket Twenty?

    Parking should not occur in unsafe or inconsiderate places. Parking should only occur where it is safe and sensible.

    Places where parking is not advised or permitted include:

    On bends – This creates hazardous circumstances for drivers who are travelling around corners, as cars parked on corners of the roadside, force other vehicles onto the opposite and wrong side of the road. The parked vehicle

    potentially reduces the ability of drivers to see approaching vehicles and other road users.

    On or near road junctions - This seriously reduces the visibility at junctions for other drivers and therefore increases the risk of a collision between vehicles already on and vehicles joining roads. This is the case on any sort, or any size of junction, whether it is on

    junctions along Picket Twenty Way, or on side roads leading to residents’ parking courtyards.

    Pavements - Rule 218 of the Highway Code says: “Do not park partially or wholly on the pavement unless signs permit it”. Vehicles parked on pavements can create a hazard:

    1.         To pedestrians by causing an obstruction that may result in them having to step off the pavement into the carriageway, thus putting themselves in danger.

    2.         By restricting the width of the pavement and making it difficult for someone with a pushchair or wheelchair to pass safely - again this person may have to enter the carriageway to avoid the obstruction.

    3.         A further reason is the potential damage caused to the surface of the pavement which are not designed to take the weight of vehicles.

    Beside dropped kerbs or on raised crossings – This causes an obstruction to pedestrians and those using pushchairs, wheelchairs or mobility scooters as they try to navigate safely on pavements and across roads.

    At or opposite bus stops – This causes an obstruction to buses on their designated routes and has the potential to cause a complete road block for

    other vehicles wishing to pass by, while busses are legitimately waiting at bus stops according to their timetables. As bus stops are clearly marked with signs, it should be easy to see where it is not appropriate to park.

    If you see a vehicle causing an obstruction on a pavement please report it to the Police using the 101 number advising them the vehicle is causing an obstruction. Test Valley Borough Council can only enforce parking restrictions where yellow lines are supported by a Traffic Regulation Order.

  • Why do the roads keep flooding?

    Many of the roads are designed to have permeable surfaces when they are completed. At this time, the roads throughout Picket Twenty are incomplete and are not allowing surface water to pass into the underlying ground. There are no effective gullies and the presence of the speed control ramps causes surface water to collect against them. In the interim period prior to the final permeable surfacing of the roads being installed, ways of reducing the collection of surface water will be examined. It may be feasible to instruct the road sweeping operator to collect excess surface water into the vehicle’s waste water tank, although it might only be possible during normal working hours. In addition, Persimmons are regularly clearing the debris from the gullies and have added large stones to the gullies to aid drainage.The matter will continue to be reviewed by Persimmon Homes and efforts made to reduce the extent of the flooding.

  • Will there be any Play Parks at Picket Twenty?

    There will eventually be a total of 4 children's play areas at Picket Twenty, one within each of the informal recreation areas / public open spaces and another, designed for older children, located within the Urban Park.

    Following an extremely competitive tender process, HAGS were appointed as the Council's preferred supplier for all play facilities across the Picket Twenty development. The public open space at Quicksilver Way was the first to be transferred to the Council and the Pirate’s Shipwreck themed children’s play area, known as ‘Quicksilver Cove’ was installed and opened in 2015.  The Public Consultation for the play areas within the Picket Twenty Way public open space and the Urban Park have now been completed. The final design for the Picket Twenty Way play area can be found on the Play Areas Refurbishment page of the Test Valley Borough Council website. The timescale for the installation of the play park at Picket Twenty Way Public Open Space will be know once the Public Open Space land has been legally transferred from the developer to Test Valley Borough Council. The timescale for the installation of the play area at the Urban Park will be known once the final design and all related work at the Urban Park has been completed.

  • How are the road names chosen?

    Street names can identify themes which have some reference to a site, its characteristics and history. Following research and having regard to the existing street names in Andover, the following themes were considered for Picket Twenty - coaching / transport, horse racing, Harewood Forest and farming.  Further information can be found at the foot of this page in the Picket Twenty Street names document.

  • What is the progress on Street Nameplates?

    Persimmon Homes have recently installed street nameplates for Telegraph Road.

    An assessment is being made of the nameplate requirements for Mercury Drive and Picket Twenty Way, including the provision of house number indicators. A review is also being made of the location of other nameplates, some of which have caused confusion. The correction to a nameplate detail in Stalls Road will also be carried out.

  • Why are some of the street lights not working?

    In order to monitor which street lights are not working and what is required to repair them, Persimmon Homes conduct audits and then instruct the necessary work

    to be completed. Repairs to numerous street lights, identified as not working in previous night time audits, have since been repaired and are now fully working.

    A recent audit has been conducted in the following areas;

    • Bus Underpass
    • A3093 roundabout
    • London Road roundabout
    • All of Phase 1A, Phase 1B, Phase 2 and Bridle Close
    • The whole length of Picket Twenty Way
    • Those street lights in Phase 3, which were not working, were also recorded.

    There are also several light columns within Management Company areas, most of which were checked and will be reported for repair as necessary.

    There are a few areas still to check and these will be included in the next audit.

    The recent audit identified three main

    types of repairs required;

    • Repair to the lamps of street lights which have electricity supplies. Southern Electric Contracting (SEC) has been instructed to repair the lamps, which probably just need the lamps replacing.

    • Final connections of existing electrical supplies. Scottish & Southern Electric (SSE) will connect the service cables to the mains, and also install a cut-out unit inside each column. Southern Electric Contracting (SEC)will connect the cut-out to the lamp.

    • Installation and connection of electricity supply.

    There are some which do not have electricity supplies installed, Scottish

    & Southern Electric (SSE) have been contacted regarding the connections for these. It is likely that some excavation and cable works are required by Persimmon’s contractors to enable Scottish & Southern Electric (SSE) to make their connections to the mains.

  • What has happened to the wooden bollards which were on some of the pedestrianised areas?

    Persimmon Homes have responded to resident’s concerns about the hazards posed by damaged wooden bollards by sawing them off at ground level to reduce the risk of injury. Many of the damaged posts have now been replaced. The bollards were installed to prevent vehicles parking on pedestrian areas which are adjacent to roads. Please can residents park their vehicles in their allocated car parking spaces to minimise the risk of damaging the bollards.

  • Will there be more dropped kerbs provided?

    Persimmon Homes have reviewed the crossing points along Picket Twenty Way and Levy Road. In several areas, when the final road levels are installed at the junctions, level access will be provided. However, temporary crossing ramps have been installed in various locations already. There are a number of additional areas where dropped kerbs and temporary ramps are currently still needed to further improve access for wheelchair and mobility scooter users as well as for pedestrians.

    One example of an area requiring an additional dropped kerb is on one side of the pavement at the crossing of the access road to Pilgrims’ Cross School staff car park.

    Plans of Picket Twenty have been drawn up to indicate all the crossing locations and Persimmon Homes will complete the work required for the provisions and installations in due course.

  • What is a Residents’ Estate Management Company?

    Residents’ Management Companies are set up by Persimmon Homes for the purpose of managing those communal parts of the development which are not intended to be handed over to other organisations.

    The communal parts do not include the parts of the road network intended to

    be adopted by the Highway Authority or the open space areas intended to be transferred to Test Valley Borough Council, or those transferred to Housing Associations, Education or Community facilities.

    Typically, the Management Company maintains any remaining roads and footpaths, incidental landscaped areas, communal parking bays, etc and including all services associated with the upkeep of these areas.

    The Residents’ Management Company

    is a Limited Company that has appointed a Managing Agent, in this case Remus Management Ltd, to attend to the maintenance requirements and the collection of service charges. Service charges are calculated by dividing the total cost of maintaining the communal areas, including all administration costs, by the number of member households within each phase.

    Once the communal parts are completed by Persimmon to a satisfactory standard, the responsibility for the maintenance is handed over to the Managing Agents. This continues until the development of each phase is complete and at which point the control of the Residents’ Management Company may then be transferred to the residents who are invited to elect and appoint Directors. At this time, the freehold of the communal parts is also transferred to the Residents’ Management Company.

    The owners of all houses and flats become members of the Residents’ Management Company upon the initial sale of the unit by the developer, and these include those with either freehold or leasehold interests.

    All occupiers of houses and flats within each phase contribute to the service costs of the communal parts.

  • Who is responsible for the maintenance of the landscapes?

    Picket Twenty boasts a lovely number of green spaces, ranging from small pockets of planted areas to the vast Urban Park. These areas are managed and maintained by a variety of different organisations and therefore any concerns or enquiries relating to them ought to be reported to the correct organisation directly if they are known. In order for residents to know who to report issues to, work is being conducted to create a reference map to indicate which organisations manage each

    area. Once completed, this map will be made available to the public for future reference on the Test Valley Borough Council website. There currently remain a handful of areas, which have not been maintained consistently and so work continues to clarify who is responsible for these areas so they can be added to the map.

  • Why isn't there an additional Royal Mail post box on Picket Twenty?

    Royal Mail has stated that the existing post box, located on Picket Twenty Lane beside the entrance to Mile Close, is appropriate to serve the current needs of Picket Twenty. Therefore according to their standards, they are not intending to install any more at this stage. Royal Mail only installs new post boxes by request, so the Council can contact them again in the future as the development progresses if the demand remains.

  •  How can residents safely cross the A3093 road?

    Central crossing points have been installed at the new roundabout at the entrance to Picket Twenty Way and a footbridge links Picket Twenty with Ladies Walk. Pedestrians and cyclists can also use the bus underpass linking Picket Twenty and the Urban Park with London Road which provides a direct route into the town centre.

  • Will the underpass be open for all vehicles?

    The underpass leading to London Road is open to pedestrians, cyclists and buses only. This will shorten the bus journey times into town. Art work in the underpass is by David Dixon, a local artist, working with ideas from children at Vigo School.

  • Why doesn’t the footbridge over the A3093 have any maximum height signage for drivers?

    The bridge over the A3093 has a 5.7 metre clearance for any vehicles travelling below, which is as per the current standards for footbridges over highway and so this bridge does not require signage. Bridge signs are only provided when a bridge has a clearance of less than 5.03m (16’ 6”).

  • When are the rubbish bins collected?

    Test Valley Borough Council collects kerbside rubbish from Picket Twenty properties every Friday, alternating between household waste (black bin) and recycling (brown bin). Please leave your bin at the edge of your property by 7am each Friday and please bring all bins back onto your property as soon as possible once emptied.

    Rubbish can also be taken to the Household Waste Recycling Centre at Scott Close on Walworth Business Park. Some types of bulky waste can be collected from your property by the council by contacting our Customer Service Unit on 01264 368000

  • What can be done to stop people leaving rubbish bins out after collection on Fridays?

    This is a common problem in Test Valley and indeed across the country. The Environmental Protection Act 1990 states that householders should not store their bins on public rights of way as it acknowledges that they can cause disruption to people in wheelchairs and people moving push chairs etc. Instead they should be left out the day before and collected within a day of a collection. There are other reasons why bins on pavements are a problem ~ they are an eye sore and can be damaged, lost or filled up by people going past them. Test Valley Borough Council contacts households not complying in this way, but unfortunately there is no enforcement action the Council can take so we aim to encourage people to comply with this request by appealing to their better nature. We are aware that some householders have nowhere to store their bins (i.e. no useable space in their front garden and no access to a back garden) and there is little that the Council can do to help in such circumstances. This is a very small number of properties and it is important that other householders do not use this as an excuse to not put their bins away either - please act considerately and try to be a good neighbour whenever possible. Where changes can be made, some households have put slabs in their front garden to create a storage area for their bins and this works well.

  • What is being done about persistent dog fouling?

    The developers have provided signage and bins around the development to encourage dog owners to be responsible and clean up after their dogs. It is actually an offence not to clear up after your dog and you can be fined. To report any issues call 01264 368000 or visit the Council website at

  • What bus provision is there at Picket Twenty?

    There are two bus operators who have bus routes which service Picket Twenty. These are Wheelers, with the number 10 Service and Stagecoach with the number 76 Service.  

  • How can I obtain a subsidised bus pass?

    The developers have funded subsidised bus passes for residents at Picket Twenty for up to a year. Only residents who are the first occupants of their address qualify for the subsidised passes. The passes cost £10 (for a three month pass) and are issued quarterly from Beech Hurst Council Offices, Weyhill Road, Andover.

  • How can I obtain a Cycle Discount Voucher?

    The cycle discount vouchers are available to those who are first occupants of their

    homes only and are limited to 1 per household. They are issued on a first come, first

    served basis, until the available funds are depleted. The discount voucher can be put towards the cost of a bicycle, bicycle accessories or bicycle repairs/ servicing at one of the following local participating bike shops: Abbotts Ann Cycles, Behind The Bikeshed and Just Bikes. To apply please send an email titled ‘Picket Twenty Cycle Discount Voucher Scheme’ with your full name and full address with postcode to: Community&

  • When will super-fast broadband be available to residents?

    Unfortunately Open Reach has decided not to offer super fast fibre-optics to the development. The developers are currently in discussion with other providers.

  • What facilities are within the Urban Park?

    The Urban Park, once complete, will provide a tennis court, 7 football pitches, a cricket pitch and a woodland area. There will also be a play area for older children at the Urban Park and the Council has aspirations to provide an all-weather sports pitch in the future. A Sports Pavilion has also been built as part of the Urban Park facilities and work towards establishing the best method of management of this facility is underway.

    For more information,  Email us at or Contact us on 01264 368841 or

  • Will there be a Picket Twenty Extension?

    Persimmon Homes submitted a Planning Application to the Planning Authority, Test Valley Borough Council in December 2016, seeking to expand the existing Picket Twenty development. The application is for the erection of 520 homes (including 208 affordable homes), public open spaces (including play areas and an extension to the Harewood Common buffer zone), allotments and associated infrastructure. Access to which is being proposed from Picket Twenty Way and from Phase 4 of the approved Picket Twenty new community.

    The Northern Area Planning Committee considered the application on Thursday

    26th October 2017. The Committee resolved to give authority to the Head of Planning and Building to grant planning permission provided that a number of issues relating to parking, landscaping, footpaths and sports facilities were satisfactorily resolved through amended plans, and provided that a legal agreement was completed to secure facilities and infrastructure (including public open space, sports facilities, affordable housing, highway improvements, community and education improvements).

    Amended plans have recently been submitted by Persimmon which seek to address some of the outstanding

    issues and these will be available on the Council’s website shortly. Any further amendments will also be made available on the website. Anyone who wishes to comment on the application and the amended plans can do so up until a final decision is made, and those comments will be taken into account before making the decision.


    The Planning Application can be viewed and commented on via the Test Valley Borough Council, Planning & Building pages of the website, by entering the following reference into the search bar:

    16/03120/ FULLN uk/planning-and-building/ viewplanningapplicationsonline

  • When will Picket Twenty be getting a shop?

    Persimmon Homes is delighted to be able to announce that Southern Co-op will be the occupiers of the proposed retail unit at Picket Twenty Local Centre.

    A planning application for the retail unit is required and has been submitted, awaiting approval. Details of the application will be displayed on the Test Valley Borough Council website in due course.

  • When will Picket Twenty be getting a Health Facility?

    As part of the planning consent for major development areas such as Picket Twenty, the Council identifies what facilities will be required to support that community in what is sometimes referred to as a “local centre”.  Historically this has sometimes included, where relevant, land for premises for a new health/ clinical facility which could for example be a GP surgery. There is however, no development funding to support the establishment of a new GP surgery at Picket Twenty.

    The West Hampshire Clinical Commissioning Group (WHCCG) primary care strategy does however, support practices working collaboratively to meet local population need. The approach taken for Picket Twenty when the planning application was originally dealt with was identified by the planners as a requirement for a unit to be built and marketed for use as a health or clinical facility of some kind. Persimmon Homes has built a shell unit as per the requirements of the Section 106 and have been marketing the development in line with a marketing policy agreed with the Council. Thus far there has been no interest from any potential purchaser/ occupier for the purposes of a health or clinical facility. The CCG has subsequently confirmed to the Planning Policy team that they in fact are not looking to support any additional GP practices in Andover and are addressing the increased patient numbers through increased capacity at the closest existing practice. Please email any queries to:

  • When will Picket Twenty be getting a pub?

    The pub site within the Local Centre continues to be extensively marketed to potential national and local occupiers but to date there has been no firm interest in the site. Specialist marketing agents will continue to market the pub site on behalf of Persimmon.

  • What is the Urban park?

    The Urban Park is located to the north of the Picket Twenty development and covers over 25 hectares. The park includes 7 full size football pitches, a cricket square and a perimeter surfaced route measuring 1 mile, which is excellent for walking, running, cycling and dog walking.

    The venue has been used for the first time this year for football with over 100 matches played since January 2017. Andover Youth football club hosted their junior football tournament on site in June, which attracted teams from across the area with hundreds of children taking part. Andover Wheelers cycling club have been using the Sports Pavilion and car park as a signing on and venue for time trialling along the A303 this summer.

    Work continues to bring existing and new facilities into use at the Urban Park. These include:

    • Outdoor gym equipment.
    • Perimeter route distance markers – this surfaced route will be lined with distance markers and app segments set up for you to measure your performance.
    • Test Valley Borough Council are working with Persimmon Homes to get the tennis court completed and available for public use.
    • Proposed designs for a dynamic item of play equipment, catering for juniors and teenagers, will be available for comment in due course.
    • Future aspirations to improve the recreation value of the Urban Park are being explored, along with how the Sports Pavilion building can be brought into full public use every day of the week.
    • The cricket pitch will be available for hire from Spring 2018.
  • Why were the roads in Picket Twenty not salted during the icy weather?

    The possibility of salting the roads in icy condition was raised by Hampshire County Council with Persimmon Homes last winter. In response, Hampshire County Council were advised that a decision had been made not to salt any of the roads at Picket Twenty. Therefore Hampshire County Council will not be salting the roads as they do not have jurisdiction at this point in time.

  • How do I find out what’s on at Picket Twenty?

    What’s On Guides for the Picket Twenty Community Centre can be found at the community centre and on the Picket Twenty webpages of the Test Valley Borough Council website.