Unhappy with the Outcome of your Homeless Application?

Requesting a review of your homeless application

On completion of our enquiries into your homeless application, we will notify you in writing of our decision, telling you what assistance you are eligible for under the Housing Act 1996 (as amended by the Homelessness Act 2002).

If you are unhappy with our decision, you may wish to discuss the matter further with the officer who has made the decision. It may be that a misunderstanding has occurred or you have additional information to provide. In either case, your application will be reviewed as a matter of course without the need for you to request a formal review.

If you remain dissatisfied with the council's decision you have the right to request a formal review of certain aspects of your application and decision, such as whether you have a priority need or whether you are homeless intentionally.

How do I request a formal review?

If you are able to do so, put your request for a review in writing, addressed to The Housing Needs Manager. This must be done within 21 days of you receiving notification of the council's decision (your decision letter).
Written representations from a person acting on your behalf is also acceptable.

What happens next?

  • We have 56 days to carry out the review. If delays are anticipated, then an extension of time may be granted if agreed by both parties
  • The Housing Needs Manager will review the decision
  • On completion of the review, we will notify you of their decision in writing

What if I disagree with the review decision?

If you are still unhappy with the council's decision, you have the right to appeal to the County Court on a point of law. Any such appeal must be done within 21 days of the review decision date.

Want to know more?

Please contact us.