Season Tickets


Test Valley Car Parks - SEASON TICKETS – Terms & Conditions of Issue

Use of Season Ticket car parks must accord with the current Borough Council of Test Valley (Off-Street Parking Places, Andover and Romsey) Order, available for inspection at the Beech Hurst Council Offices in Andover.

Where can I park and which vehicles can use a Season Ticket?

Season ticket holders must park the motor vehicle in any vacant space marked ‘Season Ticket Holders Only’ - ‘Motor vehicle' includes all motor vehicles except:
a. Goods Vehicles exceeding 2524 kg unladen weight and
b. Passenger Vehicles adapted to carry more than eight persons, (excluding the driver)

Vehicles must be parked within the marked bays, and only in the car park named on the Season Ticket. Should season ticket holders wish to park in any car park other than that for which their season ticket is issued, then payment must be made.

Andover Chantry Centre ‘top floor’ tickets may park in any vacant space on Levels 4 and above. Headroom of 2.2 metres must not be exceeded in the Chantry Centre multi-storey car park.

When can I use my Season Ticket?

Season tickets are valid Monday to Saturday (with the exception of Romsey Sports Centre which are only valid Monday to Friday) during charging hours, from the date of issue and will remain valid until such time as either the permit expires, is surrendered or withdrawn, or until there is a need for the permit to be replaced due to a change of circumstances. Temporary cessation will only be considered in exceptional circumstances.

All season ticket car parks will be open to the public for free and unrestricted parking outside the charging hours. (except Chantry Centre multi-storey, which will be secured on Sundays and Bank Holidays and Shepherds Spring Lane which is closed overnight).

Displaying the permit

Permits must be displayed in the vehicle’s front windscreen so that the permit details are clearly visible from the outside of the vehicle. The permit must not be altered in any way nor a photocopied permit displayed. A hand-written note placed in a vehicle’s windscreen will not prevent a Penalty Charge Notice from being issued.

Change of Name or Address / Lost permit / Damaged or unreadable permits

You must notify the Council immediately. You can notify us online at www.testvalley.gov.uk/onlinepermits.  Alternatively email carparks@testvalley.gov.uk telephone 01264 368730, 368734 or 368731, or visit our Council Offices to obtain a Change of Details Form.  An administration fee of £30.00 is made for replacing a lost season ticket. A replacement permit will be issued for the balance of the year remaining.
You must return your permit immediately for a replacement if it becomes damaged or unreadable. There is no charge for replacing a damaged/illegible permit.
Replacement season tickets will normally be issued within 5 working days. A temporary permit should be obtained from the Customer Service Centre at Beech Hurst, Andover, or Former Magistrates Court, Romsey.

How do I renew my permit?

The onus is upon a permit holder to apply for the renewal of a season ticket, together with the remittance, a minimum of 5 working days prior to expiry. Season tickets will not be issued over the counter. A permit will only be issued from the date of expiry of the existing permit, or the date of application, whichever is the later. Failure to renew on time may result in forfeit of the parking space.


How do I cancel my permit?

You must notify the Parking Office in writing, online or by email and you must immediately return the season ticket to the Parking Office, Beech Hurst, Andover. Where an overpayment has been made, a refund proportional to any unexpired value will be issued. This refund will be for complete unexpired months, prior to the date of expiry.

If you pay by for an Annual Permit by direct debit, you are responsible for the full monthly charge for each complete month used as well as the full monthly charge for any part month used, based upon the date your permit is received by the Council. Upon receipt of your returned permit it will be established if there is any remaining balance payable on your permit, and if there is we will write to you to let you know.

Can I transfer to another Season Ticket car park?

If there is a vacancy in an alternative car park, you can apply to transfer your permit. (Romsey Sports Centre are not transferable). Your existing season ticket must be returned to the Parking Office with the completed form and a replacement permit will be issued for the balance of time remaining.

Payment by Direct Debit

This payment option is available only for the purchase of annual season tickets on 1st or 15th monthly. The first monthly payment will be required at the point of application by cheque or debit card. The remaining instalments will be collected by direct debit. In the event of a dishonoured payment , your right to pay monthly will cease and you will be required to pay any balance remaining for your annual permit as a lump sum. Failure to do this will result in cancellation of your permit, and your permit will be offered for resale. To cancel your direct debit agreement: Please first contact the Parking Administration Team on 01264 368000 or write to us at: Test Valley Borough Council, Beech Hurst, Andover SP10 3AJ. You must return your permit to us and once received we will calculate any outstanding balance owing based upon the date your permit is received.

Other Important Information

A season ticket will be cancelled and recalled if a payment is subsequently refused or declined after the season ticket has been issued.

You may not use a vehicle in connection with the sale of any article to persons in or near the parking place or in connection with the selling or offering for hire of his or her skill or services

A vehicle displaying an expired season ticket or parked in contravention of the restrictions is liable to incur a Penalty Charge. Penalty Charges will not be withdrawn and failure to pay a charge may result in Prosecution. Season ticket holders incurring a Penalty Charge under these circumstances may be required to make a fresh application, although this does not guarantee that a further permit will be granted.

Between the hours of 08:30 & 18:00, the Council will make every reasonable effort to exclude non season ticket holders’ vehicles from the dedicated season ticket car parks. However, the Council cannot accept liability if for any reason spaces in season ticket car parks are obstructed by non season ticket holder’s vehicles during these hours.

Persons making use of these parking facilities are given notice that neither the Test Valley Borough Council nor its employees, servants or agents will accept liability for loss or damage to property (including vehicles and their contents) or for personal injury, whether caused by neglect of the Council or its employees, servants or agents or otherwise. All vehicles and their contents are left in permit holder car parks at their owners’ risk.

The Council reserve the right to close a season ticket car park at any time for any reason whatsoever and make alternative space available, on the same conditions, in another season ticket car park or make a refund proportional to the unexpired months.

The Council reserves the right to withdraw or refuse to issue or renew a ticket if any of the above conditions are not adhered to. Use of the car park by any person will be deemed to be an acceptance of these conditions.

This authority is under a duty to protect the public funds it administers and to this end may use the information you have provided for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Without identifying you, we may also use this information to help us plan and improve our services. For further information please visit our website.www.testvalley.gov.uk/data-sharing.