Street Naming and Numbering - FAQ's

How do I go about changing the name of my house?

You need to contact the Council’s Street Naming and Numbering Officer using the following email address streetnaming@testvalley.gov.uk or by writing to the Street Naming and Numbering Service at the Council offices, Andover.

 

 

How much does it cost to change the name of my house?

The Council charges the sum of £83 for the administration costs for changing the name of a property, which is to be paid by cheque, to be made payable to Test Valley Borough Council. The cheque should be sent by post to the Council offices, Andover (address at the foot of the page)

 

 

Can I change or remove the number of my house?

No, once a number on a street has been allocated to a property under the Town Improvement Clauses Act 1847, clauses 64 and 65, and the Public Health Act 1925 clauses 17, 18 and 19, it is against the law to change or remove that number, and it is a requirement of the law that the property owners clearly displays that number.
 

 

Can I add a name to my house if it has a number?

Yes, a name can be added to a house that already has a number, and that name will be officially recognised throughout all Royal Mail and council addresses.

 

Note: Royal Mail will only use a name as an "alias” for an address containing a name and number and, will use just the number alone as the primary address that they display. This will mean that should a check be made within the Royal Mail online postcode checker only the number for a property will appear and, not the name and number. The reason for this is that Royal Mail considers that the name and number together are not both required to deliver items of mail.
 

 

How much does it cost to add a name to my house if it has a number?

The Council charges the sum of £83 for the administration costs for the addition of a name to a property, which is to be paid by cheque, to be made payable to Test Valley Borough Council. The cheque should be sent by post to the Council offices in Andover (address at the foot of the page).

 

Can I remove my house name if it has a number?

Yes, if a house already has a name and number, the name of the house can be removed, and this will be officially recognised throughout all Royal Mail and council addresses.
 

 

 

How much does it cost to remove a name to my house if it has a number?

The Council charges the sum of £83 for the administration costs for the removal of the name to a property, which is to be paid by cheque, to be made payable to Test Valley Borough Council. The cheque should be sent by post to the Council offices, Andover (address at the foot of the page).

 

Can I change my postcode?

Postcodes for all properties are allocated by Royal Mail and cannot be changed or altered by Test Valley Borough Council. More information about postcodes can be obtained from the Royal Mail Address Management Centre on 08456 045060, or email addressdevelopment@royalmail.com
 

 

 

Do I have to inform the Royal Mail once the name of my house has been changed?

No, once the Street Naming and Numbering Officer has confirmed the change of address to the owner in writing, Test Valley Borough Council will also inform Royal Mail of this change. Test Valley Borough Council will also inform The Valuation Office, the regional Land Registry Office in Weymouth, Hampshire Fire and Rescue, Hampshire Constabulary, South Central Ambulance Service, and Test Valley Borough Council Revenues and Electoral Services, of this change.
 

 

 

How long will it take for the Council’s Street Naming and Numbering Officer to rename my house?

The process of changing the name of a house takes between three and four weeks depending upon any issues concerning conflicting house names, or the requirements for the supply of alternative names that may arise.
 

 

 

I am in the process of buying a house and want to change the name before I move in, how do I do this?

Changing the name of a house can only be carried out by the owner of the house. Prospective owners may only change the name once they have completed legal purchase of the property.
 

 

 

I wish to obtain a postcode for my property so that users of satellite navigation equipment can locate the property?

Postcodes can only be obtained from Royal Mail, and are designed only for the delivery of items of mail. Note if a property does not have a “mail delivery point” i.e. a letter box, Royal Mail will not issue a postcode.
 

 

 

I have planning permission to build a new development, how do I get names for the new houses?

The street naming and numbering process is commonly started by the development receiving building regulations approval and the notification that work has commenced on site. The reason for this is that although planning permission may be granted to a site, construction may be delayed for a considerable time, and allocation of street names will only be carried out once construction has begun.
 

 

 

I have commenced work on site on my development what is the next step?

If you have not already received a request to do so by the Street Naming and Numbering Officer, please supply the Council where appropriate the proposed street names, and / or property names or numbers for all properties being developed on the site. Similarly please also supply a plan showing all the new properties to be developed, and if appropriate the site plot numbers being used to describe them. This information can be supplied to the Council by email at streetnaming@testvalley.gov.uk , or alternatively by post to the Street Naming and Numbering Officer at the Council Offices, Andover (address at the foot of the page).
 

 

 

How much does it cost to obtain names for my new development?

To obtain the names and numbers for a new development the Council charges the sum of £112 for the development of a single dwelling, £223 for between two and 20 dwellings, and £11 per dwelling for developments exceeding 21 new dwellings, which is to be paid by cheque, to be made payable to Test Valley Borough Council, sent by post to the Street Naming and Numberin Officer at the Council offices, Andover (address at the foot of the page).

I am developing a site in the borough, where can I get advice or suggestions for street or house names with local connections?

For suggestions on street or house names with local connections, please contact the clerk to the local parish council.
 

 

 

I have completed construction on new properties I now need to obtain a postcode to allow connection of utilities to the property?

Postcodes, although allocated to properties by Royal Mail, should have been indicated to you by the Street Naming and Numbering Officer in the confirmation of new addresses for the development. If you have not already done so, or received a request to do so, please contact the Council’s Street naming and Numbering Officer using the contact details below, to obtain new names and numbers for your development. When new addresses have been agreed a postcode will be supplied for each address.

 

By email: streetnaming@testvalley.gov.uk

By phone: 01264 368000

By post: Street Naming and Numbering, Council offices, Andover (address at the foot of the page)

The Council has refused the proposed street name for my development, but I still wish to use this name, what can I do?

The acceptance and agreement of any proposed names for a street or development is carried out through consultation between Royal Mail, Street Naming and Numbering Officer, parish council and local Ward councillor. Should a developer not agree with this decision they may appeal against it at their local magistrates' court within 21 days of the Council’s decision.

 

 

Do I need to inform Royal Mail of the new street or property addresses?

No, once the Street Naming and Numbering Officer has confirmed addresses in writing, Test Valley Borough Council will also inform the Royal Mail of this change. Test Valley Borough Council will also inform The Valuation Office, the regional Land Registry Office in Weymouth, the emergency services, and Test Valley Borough Council Revenues and Electoral Services, of this change.
 

 

 

I am having difficulties with Royal Mail delivering my post?

Please contact the Royal Mail Address Management Centre on 08456 045060, or at addressdevelopment@royalmail.com
 

 

 

I cannot find my address on the Royal Mail online address search facility?

Please contact the Royal Mail Address Management Centre on 08456 045060, or email addressdevelopment@royalmail.com
 

 

 

I am experiencing problems with mail deliveries due to confusion between my address and another in the local area, what can I do?

For more information concerning these problems, along with options and solutions, please contact the Council’s Street Naming and Numbering Officer, at the following:

 

By email: streetnaming@testvalley.gov.uk

By phone: 01264 368000

By post: Street Naming and Numbering, Council offices, Andover (address at the foot of the page)

 

 

 

I would like to change the street that my property is accessed from?

For the ease of location for the delivery of postal items a property is commonly addressed from the street that it is physically accessed from. Should the property access be changed or an alternative access created or used, the address can be changed to reflect this, please contact the Council’s Street Naming and Numbering Officer at the address below for more information.

 

By email: streetnaming@testvalley.gov.uk

By phone: 01264 368000

By post: Street Naming and Numbering
Council offices, Andover (address at the foot of the page)

 

 

I wish to change the name of the street from which my property is addressed from?

The name of the street from which a property is addressed from may be changed only once the agreement of a clear majority of the residents has been gained that this change is acceptable. A street name change will also require the agreement of the local Ward Councillor, and a legal order to be created to allow the change to take place, please contact the Council’s Street Naming and Numbering Officer at the address below for more information.

 

By email: streetnaming@testvalley.gov.uk

By phone: 01264 368000

 

By post: Street Naming and Numbering
Council offices, Andover (address at the foot of the page)
 

 

 

How much does it cost to change the name of my street?

Unless a street name change request is instigated and submitted by the emergency services, for reasons of emergency location, to change the name of a street the Council charges the sum of £446 plus advertising fees and legal costs. This is to be paid in advance and is non-refundable, and is to be paid by cheque, to be made payable to Test Valley Borough Council, sent by post to Street Naming and Numbering at the Council offices, Andover (address at the foot of the page).

 

 

 

How do I go about obtaining the views of my neighbours for the changing of a street name?

Following a request for the change of the name of a street, the Council’s Street Naming and Numbering Officer will carry out a consultation survey with all residents affected along the street, to canvass the views as to the proposed street name change.
 

 

 

Can I see the results of the survey carried out by the Council to see what my neighbours think of the proposals to change the name of the street?

Should the Council receive a request to see the results of the consultation exercise carried out by the Council, this can be requested. However the Council will remove any personal data contained within this survey and only the comments made concerning the change of the street name will be made available to the public.
 

 

 

I disagree with the proposed street name although the renaming of the street is progressing what can I do?

Following the creation of a legal renaming order all objections to the renaming of a street must be filed with the local magistrates' court within 21 days of the erection of street renaming notices on the street to be renamed.
 

 

 

I have received a letter from the Council that indicates a street name within my address, that is not within my postal address, why is that?

The Council has included a street within your address as this is the address that is held within the National Land and Property Gazetteer, which is a national address database used by the emergency services to allow ease of locations of all addresses. Royal Mail does not always require to include a street within an address because the single purpose of the Royal Mail address is to deliver items of mail and not physically locate the address. Please contact the Street Naming and Numbering Officer for more information.