Assisted Bin Collections
Assistance may be available for those who experience difficulties in moving their bins.
Householders who feel that they need help moving their bins should complete the online application form.
Each application is individually assessed.
How to apply or re-apply for an assisted collection:
- Complete the online form on My Test Valley including as much information as you can.
- Alternatively, contact Customer Services on 01264 368000 or 01794 527700.
Food Waste Collection Service
Weekly food waste collections will start from 13 October 2025. We will be in contact with all our existing assisted bin collection service customers in the next few months, to see if they will need help with their new kerbside caddies. For more information on our new food waste collection service, click here: Food Waste Collection Service