Taxi Driver's Code of Conduct - Consultation

Taxi driver consultation

The Council currently attaches conditions to a taxi driver’s licence. Although the legislation allows conditions to be attached to a private hire driver’s licence, they cannot be attached to a Hackney Carriage drivers licence. As it issues dual licences, the Council is proposing adoption of a Code of Conduct for Taxi Drivers which applies to both Hackney Carriage and private hire activity.

During previous consultation on the adoption of a new taxi licensing policy, 91% of those that responded answered yes to the question ‘should the Council introduce a driver code of conduct which would make clear the standards and behaviours expected of drivers?’. This Code is not a condition; it is a standard of behaviour which the Council expects drivers to maintain. Any failure to comply with the Code will lead to the Council questioning whether a driver remains a safe and suitable person to drive a Hackney Carriage or private hire vehicle.

The proposed code of conduct can be found in the sections to the right of this page.

Test Valley Borough Council would be grateful for the input of both drivers and their customers by completing the survey here. This survey will close on Friday 31 May 2024