Local Government and Social Care Ombudsman
The Local Government and Social Care Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained. It is a free and fair service.
You can contact the Local Government and Social Care Ombudsman at any stage of your complaint, but they will usually expect you to have given the Council a chance to deal with your complaint first.
The Local Government and Social Care Ombudsmann Advice Team is the first point of contact for all enquiries and new complainants from any part of England.
They may be contacted as follows:
Telephone: 0300 061 0614
Local Government and Social Care Ombudsman
PO Box 4771
Coventry
CV4 0EH
Online e-form: www.lgo.org.uk/making-a-complaint
Text: 'call back' to 0762 4803014
The Local Government and Social Care Ombudsman has a leaflet called 'Complaint about the Council? How to complain to the Local Government and Social Care Ombudsman'.
You can get a copy by telephoning or writing to the address above, or you can download it from the Ombudsman's website.
Copies are also available from the Council's offices.