Duty to Refer
We want to work with your customers who could be at risk of homelessness, the earlier we can make contact and offer support we are more likely to be able to prevent homelessness.
The homelessness reduction act (HRA) came in to force on the 3rd April 2018. Under Section 213B of the HRA, if you are a statutory agency your organisation will have a Duty to Refer customers who may be homeless or threatened with homelessness within 56 days.
We understand that voluntary sector organisations will also be working with households that could be at risk of homelessness, we have expanded the Duty to Refer to all agencies supporting households in Test Valley.
When we receive your referral, we will make contact with the customer to complete an assessment and start looking at housing solutions- it is really important the contact information is correct, and the customer knows we will be making contact.
Please complete the following duty to refer form here
If your organisation would like training on the Duty to Refer and the type of advice and support we provide please contact us.