Garden Waste Collection Service

Garden Waste: Online Services

Subscribe to the Garden Waste Collection Service

To subscribe online, you will need to sign in to your My Test Valley account. If you don't already have an account, you will need to sign up in order to manage your garden waste subscription.  

Please note: if you already have a subscription there is no need to sign up again. When your subscription is due for renewal, we will send you a notification with instructions of how to pay, depending on your chosen pay method and contact preferences.

You have two payment options when subscribing:

Join and Pay via Debit Card

Please note: We are not able to accept credit cards for payment.

Join and Pay via an Annual Direct Debit 

 

Purchasing a garden waste wheeled bin

New subscribers can purchase their garden waste wheeled bin or sack as part of the subscription process. If you are already subscribed, you can purchase any additional bins or sacks separately - a garden waste wheeled bin is £26.50 and a reusable sack is £1.90 - Order here

If you have a spare wheeled bin at home, you can reuse it - it doesn't matter what colour it is. Please order a free garden waste label for it - Order here

 

Renewing your subscription

When your subscription is due for renewal, we will send you a notification with instructions of how to pay, depending on your chosen pay method and contact preferences.

If you have received an email from us advising that it is time to renew, you can do this - please click here.

If you have received a letter from us and you wish to register an email address with us, please complete your details here.

 

Updates and changes to your subscription

If you wish to increase your garden waste subscriptions for the current year, please click here

To update your address, please click here to contact us

This service is non-refundable, but if you wish to cancel your subscription, please click here

Please note: If you have chosen to update or change your subscription, please allow five working days for the changes to take effect in your garden waste account. In the meantime, we will only collect the original number of subscriptions.

 

Check your collection days and reporting a missed collection

To report a missed collection, please click here

To check your bin collection day, use the lookup below or visit the When are my bins collected page